Frequently Asked Questions
We’re here for you! Our FAQs cover everything you need to know, so feel free to ask away, amiga!
What is the estimated shipping time for my order?
We want to get your goodies to you ASAP! Once your order is placed, we typically process and prepare it for shipment within 3-5 business days. We then use USPS to get your order on its way, and you’ll receive a tracking number (except for stickers) so you can follow its exciting journey to your casita! Please note I am not responsible for any lost or stolen packages but will try my best to assist in any way I can.
What is your return/exchange policy?
Since we create custom goodies, all sales are final. However, if there’s an issue with your order, please don’t hesitate to reach out! We’re always happy to see if we can find a solution together.
Do you offer personalization?
Make it uniquely yours! We love customizing our mugs and tumblers to match your style. Want to add a name? No problem! Prefer a specific design on a different-colored mug? We can do that too! Just send us an email at Hello@ohsolatina.com and let us know your creative vision.
Who can I contact if I have questions?
We’re here to help! If you have any questions about our products, your order, or anything else Oh So Latina-related, don’t hesitate to reach out to me. Just send me an email at hello@ohsolatina.com and I’ll get back to you swiftly.
Do you offer discounts?
¡Si, chica! (Yes, girl!) We love rewarding our amazing Oh So Latina fam. Sign up for our email list and score a special discount on your next purchase. Just enter your email address on this page and get ready for some savings!